Shipping Policy:
All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation. Once processed, you will receive a notification indicating that your order is ready for shipment. Shipping charges are calculated at checkout based on your selected shipping method. We offer standard shipping with an estimated delivery time of 5 business days, as well as expedited shipping options for faster delivery. Please note that delivery delays may occasionally occur due to unforeseen circumstances, and we will strive to inform you promptly of any delays. For international orders, please be aware that customs, duties, and taxes are the responsibility of the customer. Shipping rates and policies may vary based on the destination.
Return and Refund Policy:
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns within 30 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging. Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days. Please note that return shipping costs are the responsibility of the customer unless the return is due to our error, such as receiving an incorrect or defective item. We also offer exchanges for items that are defective or damaged upon receipt. If you need to exchange an item, please contact us at info@futura-club.com and send your item to: Futura Club, 33 Pleasant Ave Farmingdale, New York, NY 11735-6022. If you encounter any issues with your order, such as missing items or order discrepancies, please contact us immediately so that we can address the situation promptly.
For further inquiries about our shipping and return policies, please do not hesitate to reach out to us at info@futura-club.com. Your satisfaction is our priority, and we are here to assist you with any questions or concerns you may have regarding your shopping experience with us.